Privacy policy

Privacy Policy

At Tech4Tails, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect

When you visit the site or make a purchase, we collect certain information to ensure a smooth experience:

  • Contact Details: Name, email address, phone number, and shipping/billing addresses.

  • Order Information: Details of the products you have purchased and your transaction history.

  • Technical Data: IP address, browser type, device identifiers, and how you interact with our website (collected via cookies).

2. Why We Collect This Information

We use your personal information for the following purposes:

  • Order Fulfilment: To process your payment and deliver your 2-in-1 Remote Training Set via our global logistics partners.

  • Customer Support: To assist with training queries, warranty claims, or technical support.

  • Marketing: To send you updates on humane pet training tips or new product launches (only if you have opted in).

  • Security: To protect our store and your data from fraudulent transactions.

3. Disclosure to Third Parties

To run a global pet tech brand, we share necessary data with trusted service providers:

  • Shopify: Our e-commerce platform that hosts our store and processes your data.

  • Payment Providers: PayPal and Shopify Payments to securely handle your AUD transactions.

  • Logistics Partners: Our 3PL hub and couriers (like Australia Post) so they can deliver your order and provide tracking updates.

4. Your Rights & Choices

Under Australian privacy law, you have the right to:

  • Access & Correct: Request a copy of the personal data we hold about you or ask us to correct any errors.

  • Opt-Out: Unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any email.

  • Cookies: You can set your browser to refuse all or some cookies, though this may affect how the website functions.

5. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your information during transmission. Your payment details are encrypted and processed by PCI-compliant providers; Tech4Tails does not store your full credit card numbers.

6. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available on our website.

7. Legal Information & Ownership

tech4tails.com.au is owned and operated by Viva Ventures Ltd, a company registered in the United Kingdom. Global strategic operations and funding for Tech4Tails are managed by our parent entity, Vikela Global Investments PTY LTD, based in Cape Town, South Africa. Registered Address (UK): 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ Customer Correspondence (AU): Suite #1055, 11 Palmerston Lane, Manuka, ACT 2603 Contact Number: +61 2 6105 9914 Email: info@tech4tails.com.au

8. Contact & Complaints

If you have any questions about your privacy or wish to lodge a complaint, please contact us at info@tech4tails.com.au. We aim to respond to all enquiries within 2 business days.